Bike bookends12/4/2023 Small packages are sent with DHL or DPD, Royal Mail, large furniture is sent with white glove service. If reported over this date and time we are not liable for damages. We do our best to ensure that our products are wrapped to protect your products, If you receive damaged goods from us, accept our apologies for any inconvenience made to you. Please report damage for Uk within '48 hours' after delivery has taken place. We can organise return at your cost, this is deducted from your refund. After refund has been made, funds take 5 working days to reach your bank account. The Refund will be made to your original payment method. EMAIL email us at Refunds will be processed within 7 days of receiving the goods back to Smithers. We do not refund your original postage cost if you want to return to us. We hope you are happy with your item but we understand that sometimes you will want to return an item to us, as you might have changed your mind this is fine as Smithers of Stamford do offer a guarantee of 30 day returns.Ĭontact us within 14 of accepting goods and we will exchange or give you a refund, Goods must be unused in perfect condition and no damage to products including original box and remain in a saleable condition, it is your responsibility to pack goods the same as they arrived too you in perfect condition. approx 20% 'If you don't except the COD taxes we are not liable for the goods and shipping cost to us and will not refund the amount to you. INTERNATIONAL ARE TAX FREE AT CHECKOUTĪll International Orders import Tax will be added to your product from your Countries Customs, please be aware of the added tax on the product when you receive it. All parcels are also fully insured, Please report damage within 72 hours from signature day, time, or the claim will not stand and we will not be liable. Please check the goods on arrival for damage. Please report damage within 48 hours from the signature date, after this time or the claim will not stand and we will not be liable. Please check the goods within 48 hours for damage. Please check the size of our furniture first before you make the order with us to make sure it does fit through your door, if items do not fit we are not liable to reimburse the delivery cost, the customer will be responsible for the outward journey and return postage fee, this will be deducted from the sale. 'If the item is not in stock then we will let you know when it will be back in stock so that you have the opportunity to choose between canceling your order or waiting for it'Ĭustomers wanting parcels left with next door or left on premises without signing for is at your own risk, and we won't be held responsible for loss or damage. Furniture deliveries are delivered to any room of your choice. Cornwall and Devon and Scotland, Ireland are subject to additional cost of postage as they are out of our delivery zone. Have a question? Call us on 01780 435060. Furniture orders are delivered by our couriers who will call you to arrange a ETA 4 hour delivery time. Once we have received your order we will email you within 1 working day from the order date. Furniture orders are usually delivered within 10 - 28 working days, smaller items are delivered 2-7 days, however, sometimes there is a delay which we will notify you immediately after the order. Large furniture is sent with white glove service.Īll order postage are charged per one address. We send small products with Royal Mail and Internationally with DHL.
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